# Class 4: MinuteClinic Capacity Strategy (🏥) *July 25, 2025 | [Transcript](./🦦/4capa(🏥)15778_intro_ops_otter_ai.md)* ## 🎯 Teaching Arc **Hook**: "90% of ER visits don't need emergency care" **Puzzle**: How compete with limited scope? **Resolution**: Focus strategy - do few things perfectly **Model**: Standardized protocols + convenient locations ## 🗣️ Quality Participation [Extract from transcript for professor feedback] ## 📊 Quick Scores Focus on: Protocol standardization insights ## 🔗 421 Diagram ``` 🟢 Nurse practitioners 🟣 Minor ailments CVS locations Quick visits \ / Coordinate ←→ Compel / \ 🟠 High utilization 🔴 No appointment Low complexity Transparent pricing ``` ## 📚 Exam Essentials **Concepts**: Focus vs full-service trade-off **Key**: 89% cases resolved without physician referral **Strategy**: Located where customers already go (CVS) **Traps**: ❌"Compete on everything" ✅"Excel at specific niche" ## 🎓 Recitation Points - "Protocols enable nurse practitioner model" - "15-minute visits vs 2-hour ER waits" - "Cherry-pick profitable, predictable cases" --- *Previous: [JetBlue/Uber](./3✈️🚗_JetBlue_Uber.md) | Next: [EOQ](./5🗞️_EOQ_Classic.md)*