# Class 1: Introduction to Operations (🌾) *July 21, 2025 | [Transcript](./🦦/1🌾15778_bio_intro_ops_otter_ai.md)* ## 🎯 Teaching Arc **Hook**: "Operations determines winners - same resources, different outcomes" **Puzzle**: Why does execution vary so widely? **Resolution**: It's how you coordinate capabilities with offerings **Model**: Operations = Science of coordination ## 🗣️ Quality Participation [Extract from transcript] ## 📊 Quick Scores Track: Framework understanding, real-world connections ## 🔗 421 Diagram ``` 🟢 Resources/Skills 🟣 Market needs Constraints Problems to solve \ / Coordinate ←→ Compel / \ 🟠 Performance metrics 🔴 Value delivered Efficiency goals Customer promise ``` ## 📚 Exam Essentials **Core**: Operations = coordinating goals & capabilities for compelling offerings **Key Trade-offs**: Speed-Quality-Cost triangle **Foundation**: Process analysis, bottlenecks, variability **Traps**: ❌"Just work harder" ✅"Design better systems" ## 🎓 Recitation Points - "Capabilities + Coordination = Competitive advantage" - "Variability is expensive" - "Measure what matters to customers" --- *Next: [JetBlue Variability](./2✈️_JetBlue_Variability.md)*